How do I return an item?
Tapeplanet.com will accept items that are returned within 30 days of the original purchase date. The returned items must be unopened and in new condition. Upon receipt of the returned material Tapeplanet.com will refund the sale price of the material based on the items price at the time of purchase(Not the shipping charge). Customers are responsible for providing complete and correct address information for their order at the time of purchase. All orders that are returned to the Great Magnet L.L.C. as undeliverable will be considered to be a customer return and subject to the terms stated in this this return policy. A copy of the packing list from the original purchase must accompany all returns. Items Marked in the description as NON RETURNABLE can not be returned.
Exact Color Matches of our Products to a Customers Screen Display Cannot be Guaranteed. Since every computer monitor varies according to factors such as manufacturer, model and user settings Tapeplanet.com has no way of guaranteeing that a product's color will exactly match what is displayed on the customers screen. Tapeplanet.com sells a majority of the Products listed by the roll and we strongly suggest purchasing a sample roll of a material to test it for suitability to an application. Returns will incur a 15% restocking fee for stock items, restocking fees for custom items vary by product. If a returned order is followed buy a replacement order we will issue an RMA and waive the restocking fee. If a customer refuses a package for the reason of (Weather, Don't Want, etc.) there will be a reduction in the refund amount equal to the original outgoing freight charge . For RMA authorizations and instructions call customer service @ 407-260-0591